Support

Ask your question to our support department by creating a ticket. Our team will respond to your ticket within two working days. Are you a merchant? Please log in before creating a ticket, so we can help you better and faster.

Our Foundation Online Payments takes care of a safe and reliable handling of third party funds.

Frequently asked questions and answers

Create an OPP account to view your data and transactions

If you have received transactions via Online Payment Platform then it is possible to log in to view your transaction history. Within your account you can also see if any actions are required before payouts can take place again. You can create an account at most platforms / marketplaces where you receive the payments yourself.

Are you a Marktplaats user?
Login to your Marktplaats account and go to your "Profile" and then to "Payment Overview". On this page, use the blue "To Transaction Overview" button to create an account.

I have not yet received my money

Payouts are processed every business day. However an additional verification may be required because you have reached a volume threshold.

Are you a Marktplaats user?
If you have not yet received your money, you may need to complete the personal verification. If this is the case, Marktplaats has sent you an e-mail about this. You can also see this message in your Marktplaats account under "Payments" and "My Profile". Once you have completed the verification and it has been successfully checked, the money will be transferred. Depending on the time of the verification and compliance check, the withdrawal will be executed on the same or the next business day.

It is also possible to create an account with us where you can complete this verification. Login to your Marktplaats account and go to your "Profile" and then to "Payment Overview". On this page, use the blue "To Transaction Overview" button to create an account.



(Marktplaats) The merchant has not yet received his money

The seller receives the payments every business day. However, the seller may not be able to get paid because a verification or action is required before payouts can take place again.

(Marktplaats) As a merchant I want to return an amount to the buyer

If you want to refund an amount to the buyer, you will need to contact the buyer and ask for his or her bank details. You can then transfer the desired amount to the buyer via a regular bank transfer.

It is not possible to transfer the money back to the bank account number NL35 INGB 0653 3865 40 in the name of Stichting Online Betalen. If you have transferred an amount to this Third Party Money Account, the amount will be returned to the account number from which the payment originates.

I am a Political Exposed Person (PEP). How can I sign up for OPP's services

If you are a Political Exposed Person (PEP) and want to use the services of OBP, a request can be made to apply for a PEP account.
You may do so by creating a ticket above. The request will then be assessed. After acceptance it is possible to use our services.

Click here for more explanation and information about Political Exposed Person.

(Mandate) Money is periodically being transferred from my account

Stichting Online Betalen is a payment service provider and handles, among other payments, the processing of direct debits. If you do not agree with the direct debit order or are not sure where the direct debit mandate was issued, create a ticket and add the direct debit reference (man_xxxxxxxxxxxxxx).

If you believe that money is being collected incorrectly from your account, you can log into your internet banking and reverse the collection (chargeback). The money will then be automatically refunded to your bank account.

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