Hi there! Thank you for using our payment services. How can we help you?
Below you can find the frequently asked questions (FAQ) and relevant answers.
Frequently asked questions
How do I create an account?
If you have received transactions via Online Payment Platform then it is possible to log in to view your transaction history. Within your account you can also see if any actions are required before payouts can take place again. You can create an account at most platforms / marketplaces where you receive the payments yourself.
When do I receive my money?
Payouts are processed every business day. However an additional verification may be required because you have reached a volume threshold.
How can I register for the service as a PEP?
If you are a Political Exposed Person (PEP) and want to use the services of Online Payment Platform, a request can be made to apply for a PEP account.
You may do so by creating a ticket above. The request will then be assessed. After acceptance it is possible to use our services.
Click here for more explanation and information about Political Exposed Person.
How do i RECOGNISE / PREVENT PHISHING SCAMS?
Have you accidentally clicked on a false link and did you land on a fake webpage that looks just like our website design? Or are you suspicious about an email or text message that you received?
Immediately send us an email to email@example.com
Do not forget to include the false URL in the message. We will immediately verify if this URL appears to be a phishing scam. If it is, we will instantly report this to the corresponding authority who will take the site offline as soon as possible.
In case you are a founder of a platform or marketplace, we provided several recommendations that will help you better protect your users against phishing scams. Read them here.
Online Payments Foundation
Online Payments Foundation takes care of the handling of our third party funds. If you pay via us or receive a payment, this will be handled via the bank accounts or PayPal account of the foundation. These accounts also contain the funds that we hold for our escrow service.
Online Payment Platform and Online Payments Foundation are licensed as payment service providers by the Dutch Central Bank (De Nederlandsche Bank).